We have also been unhappy with all the extras they promise and come to find out, it is all Would love to be included with your group regarding anything on Solaz. Was just in Los Cabos over the July 4th weekend, and rates are super high at all high end resorts at the moment, as Americans are vaccinated and want to travel. The large down payment I paid is another story. Be sure to call the financing company (Concord?) Ive heard the jw Marriott and they are sending people to the Fairfield inn which I would not at stay at. GUESTS ARE BEING CONTACTED DIRECTLY TO ASSIST WITH REBOOKING EXISTING RESERVATIONS.". I am also an owner and love the resort.. All Rights Reserved. I am also an owner and love the resort.. I just finished paying my last payment for our timeshare at Solaz and have not used it yet. Can you include me as well. I just happened to find out today about this situation. Lets keep in touch! We're currently staying at the JW Marriott in Los Cabos. We recently engaged the services of a lawyer in Mexico to assist. Our dinner wasnt the relaxing dining experience we wanted or expected. People bought a timeshare for a set number of years and paid a big amount upfront for that, and theyre basically being offered to be put up at an inferior property (where paid rates are a quarter as much as at Solaz), or to have their annual maintenance fee waived, among other options. Our contract states if we Where do I start. I am speaking to a timeshare "exit" expert in the next few days. The Solaz, a Marriott Luxury Collection resort on the Los Cabos tourist corridor, shut down unexpectedly. This now on Trip Advisor: "This property has indicated that they are taking safety precautions against COVID-19 and is temporarily closed until 07/10/2022." Corredor Turstico CSL-SJC Km. Can you include me in the email chain? We too visited for one week and upgraded to two weeks after tons of pressure and drinks they serve you. I love cabo and that is why we are "owner" at Solaz. hearing from them in about 30 days. Also, they where selling $2000 7 night packages in a 1 bedroom suite with a $300 food and beverage credit I almost bit at. I wont even mention that the guide told me my points reservation was me staying for free so I couldnt complain and that the hotel guests werent important to them, what mattered was the timeshares. We are discussing strategies and actions thus far taken. About Quinta del Golfo de CortezQuinta del Golfo de Cortez (QGC) is a hospitality group founded in 1994 devoted to developing unique destination experiences in the Los Cabos area. I had heard so many people rave about this property, claiming its an incredible property and one of the best Marriotts in the world. I am also an owner and did not yet receive an email but am scheduled to stay there this fall for the first time under our timeshare. If you wish to contact us, we can give you our opinion at that time. Choosing 1 option is very problematic for us! They are closed and I cannot get any help on resolving this issue. This property had (has?) I upgraded from the hacienda del mar, with that as my hopeful fallback, and i still can't get any resolution from them after travelling down there one month ago to try and resolve this in person. Fantastic breakfast, excellent staff, and the wading pool on our suite was something we enjoyed daily. Can you please include me on emails as well so we can all stick together and figure this out? They only speak to you via email. Even if it was Marriott, as a lifetime titanium member twice over now, not a chance Id try it - timeshares have never benefited a consumer and are too big to shut down by government. Call centers have been impossible to get thru on and emails not returned. The interesting thing is that we became friends with a Solaz employee through social media, when we were staying at property over Memorial Day 2021, and we reached out to him today asking what happened and he said they closed due to financial reasons. Welcome home to the new standard of extraordinary living. His response was absolutely! The spa is $45 but it would have cost me $150 with two young adults. We and a few friends are in Cabo right now and were planning on staying at Solaz later this week. Maybe they started pushing that more recently? If you look at the most recent posts, 7 out of 12 are for credit card offers (counting Rakuten). When I called to make a reservation the phone number would not go through. Other rumors were that the hotels infrastructure was in peril and the owners didnt want to take the chance of anyone getting hurt. I feel very dumb and scared right now. We are in the same boat, and I'm not inclined to continue sending monthly payments. Rancho Pescadero Resort Closed for Investigation. The other big hotel news of the week is the Boca Raton Resort is leaving Hilton/Waldorf and the flagship Loews property, Hotel 1000 in Seattle is leaving Loews and joining Hilton's LXR collection. We bought a 1 week timeshare in august of 2020 and still have not been able to idea it. With 20,000 square feet of total meeting . My wife and I are in the same boat. Supposed to be there this Wednesday thru Sunday and was given the same reason. which was a much inferior property. I finally got through to someone at the front desk to ask about length of closure for timeshare villas & hotel properties and they gave me absolutely no timeline for the reopening and it sounded like they were beating around the bush as to whats going on with property. I was at the resort yesterday, 7/15/21, and spoke with the security guard at the front gate. In hindsight I was probably heisted for the purchase money years back from the construction phase and it most likely is gone. After planning dreaming of this trip of a lifetime for a year, we were shocked to arrive to the news that it was closing. Super outfit dont fret over your time share. more, You seem to have JavaScript disabled. I just stayed this hotel on July 4th weekend. This was done under the guise of giving us a quick tour of the lobby, and showing us how the owner of the hotel is an art collector, and that we should quickly take a look at that gallery, since its right next to check-in. This could be why guests were so abruptly told to leave and upcoming reservations were cancelled. Rooms & Guests. I got married at Solaz in oct.2019. How can they charge for a specific service and not be held liable? Through my bank. Solaz, a Luxury Collection Resort, Los Cabos - Tripadvisor I purchased a time share at Solaz in November of 2019. I am NOT interested in a timeshare at Hacienda del Marthat's why I chose Solaz. Stay with us and discover the art and soul of Los Cabos. The accommodation offers 5-star accommodations with a sauna and hot tub. Each hotel and resort is a unique and cherished expression of its location; a portal to the destination's charms and treasures. Wellness + AmenitiesWith wellness at the core of the Solaz experience, the resort features elevated offerings for those seeking health, wellness and/or a re-charge. Thank you. According to the Solaz website: I stayed in the hotel section down by the water and enjoyed it, but if Im not going to be able to use my timeshare portion I think I want a refund???? The company also operates award-winning loyalty programs: Marriott Rewards, which includes The Ritz-Carlton Rewards, and Starwood Preferred Guest. I am also a time share owner and curious as to how others are responding to the insufficient offers. I have not used it as I can go into Cabo and get a massage at Mango Deck for $45 and not $395. I was scheduled to arrive in August 2021 and I received email stating they were closing. The newest resort in the Luxury Collection, Solaz is a 33 acre masterpiece in design. The suite we stayed in was going for $2000/night on Marriott. This announcement was a complete surprise, so I called one of the Sales Directors and can share the following (unverified) information. Interested to see how this will end. We booked a room at Solaz while we were staying at the JW Marriot in San Jose Cabo. Thats not the problem. Yes, it is an older time share but not inferior in any way. Guest Rooms 128 Venue type Resort Ratings Forbes Travel Guide 4 AAA 4 Amenities Room features and guest services Concierge services People who are spending $800 a night at Well imagine saving up for a year for the trip of a lifetime and splurging for a hotel, taking time off work and flying all day to arrive and be told that the hotel is closed and they are doing nothing to accommodate you other than booking you at an inferior hotel - correct, you are being relocated to an inferior hotel and its on your dime. Artisan (aka butler) went above and beyond for us. Has anyone been able to contact the hotel to adjust their reservation, I have been trying every number I can find and have had no luck this morning. No indication of closing and still selling time shares! Once Solaz opened they unbranded the Sheraton, transfered all the cooks and and management to Solaz. "We are excited to reopen and showcase the exciting new upgrades that elevate the experience of visiting Solaz and Los Cabos," said Giuliana Torres, General Manager of Solaz, a Luxury Collection Resort, Los Cabos. Hacienda Del Mar is okay but very dated. Previously owned at Hacienda Del Mar since 2006 and traded up for Solaz during pre-construction. Having seen pictures of the hotel online and how beautiful it looked, it was sad to see them slowly taking it apart (as they cannot do a straight demolish). I have had about 6 owners reach out to my email and we are sharing information. Actually in my top 3 Marriott stays. I think we may be able to help you with the serving and the notice to request the rescission of your contract. We tipped him well at the end. If anyone has any firsthand reports with upcoming stays and/or timeshares at the property, please report back! We have 2 weeks per year for the next 20 yrs and paid up front as well. I had put down a significant deposit for a room block & event in September at Solaz. Mexican timeshares are mostly (if not all) RTU (Right To Use) - meaning you don't own diddley squat. I overhead a guest checking in at the front desk that had been sent from Sola due to the AC being broken. Hotel was packed to the gills (sold out) on either weekend. @Natalie how can you share this information with me? The room itself was maybe 400 square feet, about the size of a standard hotel room. It was a very bad construction done by Sordo Madaleno Arquitectos who also did the construction. The Situation is obviously unchangeable, so Im not complaining about WHAT happened, but I am appalled and complaining about HOW it happened. The 34-acre complex includes a hotel, timeshare, and residences, and first opened in 2018, and it has certainly been a popular property with Bonvoy members.