In some countries, respondents change phone numbers frequently to take account of special offers. and transmitted securely. I was wondering if you can elaborate on the quality of data resulting from each system of survey (particularly IVR vs SMS). Timely and useful guidance; thank you! 535 of 2003. However, because it generates fax, business and non-existent invalid numbers, interviewers in surveys 1 and 3 had to dial more numbers overall that those in survey 2 to obtain the required number of completed surveys, affecting time and costs. The results reported here were recalculated to exclude those who volunteered that they do not have any children, and/or that their child or children do not have a mobile phone. When asked about a variety of ways in which mobile phones might affect their day-to-day lives, users across the surveyed countries generally agree that mobile phones have mostly helped them keep in touch with people who live far away and obtain information about important issues. Lastly, majorities of users in eight countries say their mobile phones have helped their ability to communicate face-to-face but notable shares in many countries say that impact has been mostly negative. And in Jordan, smartphone users are much more likely than non-smartphone users to say their phone has mostly helped them obtain information (83% vs. 44%). Pros and Cons of SMS Surveys - GeoPoll You can opt out or change your mind by visiting: http://optout.aboutads.info/. But because mobile can provide such easy access to personal data, it is essential to respect the privacy of the respondent and obtain explicit consent for data retrieval (see ESOMAR's Mobile Research Guidelines). Targeted calls where the interviewer requested to speak to a male person in the household, and use of follow-on calls to their mobile phones were required to augment responses from this group. Student academic performance was measured by constructs of learning performance such as GPA, test scores, SAT scores, GRE/GMAT scores, overall class scores. This approach helps with both nonresponse and undercoverage (those without phones, those on another Telecom, for example). Excessive Smartphone Use Is Associated With Health Problems in Respondents sometimes answer the same question differently depending on the format of the interview. The increasing trend towards mobile-phone-only households, particularly in the Republic of Ireland sets a new challenge for researchers. Other automated procedures to remove a portion of the business and non-working numbers before they are released to interviewers for calling have been widely used in the United States [19]. Federal government websites often end in .gov or .mil. https://www.rti.org/insights/mobile-survey-data-collection-covid-19. In Charles experience, it is possible to complete several thousand SMS surveys in as little as three days. Here is a blogpost Charles wrote on the RTI blog comparing SMS and IVR, that has a bit more information: Recent legislation [22] gives land-line owners the option of opting-out of market research, which will further reduce the pool of the population available to be contacted. Complaints or dissatisfaction expressed by respondents were documented. but measuring quantity alone trivializes the importance of the mobile phone to those who rely on it. Survey Length Limitations. Households without land- line telephones or mobile phones are proportionately more prevalent among socio-economically disadvantaged groups and older people, raising issues of representativeness among these sub-groups. Connect homework week 4 Flashcards | Quizlet Even in Jordan and Lebanon, nearly four-in-ten say the impact has been favorable. This is a time of political tension in the region, with sectarian conflict between the Catholic and Protestant communities occuring during the annual Orange marching season. To learn more about cookies, click here. This study compared three telephone surveys conducted on the island of Ireland from 2000 to 2004, examining study methodology, outcome measures and the per unit cost of each completed survey. O = other (not completed because of language barrier or sickness/disability. This method generates one hundred new telephone numbers from each stem (prefix) identified from the National Telephone Directory by assigning the numbers from 00 to 99 to the end of each stem (e.g. While many use their smartphone extensively for image and video viewing, including media in a survey for evaluation (e.g., product or ad concepts, package designs, etc.) RTI and the RTI logo are U.S. registered trademarks of Research Triangle Institute. Survey 1 was conducted by the traditional telephone to paper method, with associated data entry costs, whereas surveys 2 and 3 were done by computer- assisted telephone interview (CATI). Click accept to agree. Listen to the latest market research news and trends in Asia in dataSpring's monthly podcast. And in all countries but Mexico, similar shares of smartphone users and those with less advanced devices say the societal impact of mobile phones has mostly been good. Major emerging drawbacks highlighted by this review are the reduction in contact rate of the general population by land-line telephone use alone, and the phenomenon of consumer fatigue where those contacted refuse to participate in phone interviews. Sample size can be as large as you want to make it, but this method can also be inefficient, since many generated numbers will be unassigned or non-working, and you will often not be able to tell in advance whether a number belongs to a household or a firm. Click the card to flip 1 / 58 Flashcards Learn Test Match Slightly smaller majorities say the increased use of mobile phones has had a good influence on the economy (58%) as well as on their local culture (56%). Telephone surveying has a number of advantages over face-to-face interviewing, allowing a geographically dispersed sample, including those living in remote rural areas, to be reached easily. Mobile phones have been used, as distributed seismographs, as motorway traffic sensors, as transmitters of medical imagery or as communication hubs for high-level data such as the reporting of invading species [ 2] to only cite a few of their many side-uses. Mobile phones: Impacts, challenges, and predictions Although COVID-19 is less prevalent in low- and middle-income countries (for now, at least), researchers have suspended face-to-face surveys to prevent the spread of the pandemic. However, in many RDD studies or those where the frame comes from a Telecom, there is little info available on the frame. Contact Rate measures the proportion of all cases in which some responsible member of the housing unit was reached by the survey. Non- response has been increasing in other countries also. Access - not everyone has a cell phone, and we may need data from people we cannot access on mobile, especially the marginalized. For instance, a majority of Venezuelans say their phone is something that frees them and helps them save time but just 29% say they couldnt live without it. Consistently, smartphone users tend to be somewhat more critical of their device than basic or feature phone users in their country. In eight of these countries, a majority of the public says that the increasing use of mobile phones has had a bad impact on children today. IVR respondents were more representative with respect to education (possibly because IVR can reach people with limited or no literacy), but SMS was more representative with respect to gender. All of the surveys described in this paper reported a lower proportion of male compared to female respondents, which impacts on representativeness. National Library of Medicine The difference is particularly prominent in Lebanon, where 83% of smartphone users say the impact has been positive, compared with 26% of non-smartphone users. As in other European countries, the majority of private households in the Republic of Ireland (85%) and Northern Ireland (94%) have a land- line telephone [16], making most persons accessible using this methodology. Survey 2 made only one contact attempt per telephone number. Enjoy convenient 24/7 support from our highly-capable Springers who speak your language. Surveys 1 and 3 made up to four contact attempts to each randomly sampled telephone number. We provided solutions for every stage of your projects. Sometimes I try to use [my phone] less, but it only lasts for two or three days and then I come back to the daily rhythm.WOMAN, 21, TUNISIA. I work with a consortium of tech and telecom companies and human rights organizations dealing with the freedom of expression and privacy implications of government requests for company data. In addition Dr. Boland was involved in drafting the manuscript and revising it for intellectual content. Residents of the three Middle East and North African (MENA) countries surveyed are especially downbeat about mobile phones in this regard: 90% of Jordanians, 86% of Lebanese and 81% of Tunisians say mobile phones have had a bad influence on children in their country. The built-in GPS allows a measure of quality control by allowing the sample supplier to determine if the respondent is an actual person and not a bot. Noteworthy issues as well as problems encountered during set-up, piloting, data collection and analysis were documented. Of course, this only covers those who provide phone numbers 43% of the households in Liberia and 34% in Sierra Leone did not have mobile numbers for any household member. Meanwhile, the prospect of users losing their ability to communicate face-to-face is the item of least concern in each country. HHS Vulnerability Disclosure, Help Half or more Kenyans feel that mobile phones have had a positive impact on each of these aspects of society, with the exception of children today (just 28% of Kenyans say mobile phones have been good for children). Productivity will likely be lower during the COVID-19 pandemic because of limited staff and internet bandwidth limitations of virtual call centers. Response Rate (minimum response rate) is the number of complete interviews divided by the number of interviews (complete plus partial) plus the number of non-interviews (refusals and break-off plus non-contacts plus others) plus all cases of unknown eligibility (unknown if housing unit, plus unknown, other). David Sullivan Nowhere does a majority feel that mobile phones have had a good influence on children. This method offers advantages over the telephone-to-paper interview by reducing time-consuming data transfer and potential subsequent error [1,2]. Survey 3 reported a high percentage of engaged tones (unknown eligibility) relative to the other surveys. government site. One survey [27] shows that the response rate from multimode techniques (web 41%; paper 31%; overall response rate 72%) is greater than using one single method of data collection. A key advantage is being able to use baseline information to characterize how responders differ from non-responders, which can be used for reweighting. Examine smartphone addiction or mobile phone use about learning and academic performance. Indiana University Center for Survey Research 1993 Presented at the Annual Meeting of the American Association for Public Opinion Research. Relevant and beneficial market research content, updated regularly. Marcus A, Crane L. Telephone surveys in public health research. It is important to point out that smart phones have changed the way we access internet and benefit from. In all countries surveyed, it is less common to monitor a partners phone activity although notable shares of those with a spouse or partner report doing so.12 Among those whose partner or spouse uses a mobile phone, a median of 26% say they ever monitor their partners phone use. This paper considers lessons from one such survey effort in a difficult environment -- the South Sudan Experimental Phone Survey, which gathered data on living conditions, access to services, and citizen attitudes via monthly . There is little reported on attrition rates experienced so would be great to hear more on that. Dr. Mairin Boland had the original idea for the review and had substantial contributions to the design of the paper and to the acquisition, analysis and interpretation of the data. Elsewhere, no more than 11% in any country say mobile phones have been mostly a bad thing for them. Phone surveys - IdSurvey Meanwhile, a median of 34% say mobile phones have had a positive impact on morality, similar to the share who say the impact has been negative. . Harrington M, Sweeney M, Boilson A, O'Riordan J, Morris K, Bailie K, Staines A. Outcomes of a telephone survey. Emerging advantages and drawbacks of telephone surveying in public PDF Abstract - lindseyjonesresearchcom.files.wordpress.com Accessibility over 1 million RDD numbers were needed to get 16,003 connections (1.5%). web, postal or telephone. This pattern is particularly salient in Lebanon, Jordan and India, where smartphone users and non-smartphone users differ by at least 10 percentage points. Table Table11 gives a detailed overview of the methods used in each of the three surveys. While we think of mobile and smartphones as fairly ubiquitous, some sample audiences may be less inclined to participate due to data use or comfort with the technology. Of course, these need to be done with the respondent's consent. This simple technique is a commonly used to overcome the respondent selection bias associated with administering the survey to the household member most likely to answer the phone. Here is another reference with additional comparisons between IVR and SMS in Peru and Honduras: Ballivian, A, Azevedo, J P, and Durbin, W. 2015. In survey 3 refusals were high in Northern Ireland in the first week of the survey, which took place in mid-July. The authors would like to acknowledge the funders of the three studies. 2016). The refusal rate was highest in survey 2. young males) of the population. Davies M. The use of computer assisted telephone interviewing for health surveys. which was part of the respondent selection process in Survey 3, seemed to arouse suspicion in some respondents about the threat of burglary. Just under one-third supported an outright ban from schools . Mobile Phone Surveys for Understanding COVID-19 Impacts: Part I Survey 2 was conducted all day Monday to Saturday and lasted typically about 1520 minutes; surveys 1 and 3 were approximately 1012 minutes in length and were conducted at off-peak hours. If mobile telephone numbers are contacted, high roaming costs may be incurred by respondents travelling cross-border or outside the country at the time of the survey; and once contact has been made, the selection of one contact per household is impossible. But these two formats don't always produce identical results. The results reported here were recalculated to exclude those who volunteered that they do not have a spouse or partner, and/or that their partner does not have a mobile phone. Because the viewing experience can vary greatly from device to device, it is impossible to know if the media is being evaluated on a fair and equal basis, potentially skewing results significantly. At the same time, peoples positive attitudes are paired with concerns about the impact of mobile phones on certain aspects of society and especially their impact on children. Researchers now wonder: Is it possible to collect survey data in the meantime? Many CATI call centers have shut down already, but some vendors are setting up virtual call centers. In survey 2 a quota technique (by quota technique we mean we pre-defined the total sample size to be broken down by age and sex groups to match the distribution of the target population) was used to ensure the sample resembled the census population structure for the region. Co-operation Rate is the proportion of all cases interviewed of all eligible units ever contacted.