To cancel added seats or baggage, click on "Cancel baggage/Extras". This is an unofficial sub all about FlixBus, the growing long distance coach provider from Europe. When faced with a delay of this length, you have the right to: Perhaps not. If a passenger isinjured or killed in a train accident, they (or their dependants) are entitled to compensation, with an advance payment within15 days of the accidentto cover their (or their dependants') immediate needs. No longer able to trust any promises from Flixbus, I decided to purchase a Southwest plane ticket for $178, and I took a Lyft ride to the San Jose airport and flew back to Los Angeles. FlixMobility GmbH, Birketweg 33, 80639 Mnchen Germany. One thing I appreciate about booking with FlixBus is the user experience. Independent FlixBus review: Budget bus travel - Rome2rio Each passenger may submit a complaint for an alleged breach of the Regulation at the relevant national enforcement body. To remove passengers from your booking, click on "Edit/Remove Passengers". A Member State may decide that the passenger has to first make a complaint to the carrier; in this case the national enforcement body serves as an appeal body for complaints for which no solution was found. Our services for you | FlixBus It is valid for 12 (twelve) months and gives the passenger the right to make a new booking within this timeframe up to the value of the voucher. It varies on the date of your cancellation. It agreed to cover your Uber and Lyft rides and your Southwest Airlines tickets, and it offered you two vouchers for a future bus ride. Did we mention it's free? This may be a plane ticket or hotel reservation in another place. A cancellation voucher is issued during your cancellation. Any document proving that you were not at the departure location at the time of travel. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Plus, our cheap bus tickets make it easy and affordable to get wherever . The space in between the seats allows you to extend your legs, but if you are a terrific basketball player . She called JetBlue, but airline scammers answered. Because your previous booking has been canceled, youll be issued a new booking number. Find the cheapest FlixBus bus tickets and book directly online. On trips in the remote line service with a duration of more than three hours, the passengers are entitled to adequate assistance, if the trip is canceled or departure from a terminal is delayed by more than 90 minutes. And in your case, it didn't work. Two Monkeys Travel Group takes its own responsibilities very seriously, so if you feel that any part of this work is abusive in any way, please send us an email so that we can investigate - [emailprotected]. Cancel or change your ticket FlixBus Kombo offers ticket Flixbus buses and other companies. Check out our directory. I tried calling customer service to get a refund but was kept on hold with no estimate of how long I would continue to be on hold and no callback option. The cost to you remains the same, sometimes even cheaper if we have negotiated a special deal for our readers.We use all of the companies we have listed here and thats why they are in this list, but of course we need to keep Two Monkeys Travel Group running as well as it can, which is exactly what youre helping with if you do decide to buy or book something through an affiliate link! Within three months of receipt of the complaint, he must send him a definitive answer. If you have to cancel your trip or part of it, refund options will be presented according to the conditions in the market you are traveling. To change the date or time of your trip, click on "Change Departure Date/Time" and confirm the new selection. To edit the contact details of the main traveller, click on "Edit Contact Details". Tickets are non-transferable; to remove a passenger, check "Cancel Trip(s)". FlixBus is a German company that describes itself as a young mobility provider that combines the best elements of a tech startup, e-commerce platform, and sustainable transportation company. Here's how to avoid mice in your Airbnb or Vrbo rental. You can cancel your ticket up to 15 minutes before departure and get a full or partial refund in the form of a voucher. Finally, after 2 1/2 hours, FlixBus canceled the trip via text. How to Board? 2 reviews of FlixBus - Downtown LA "The Public Transit hub across from the Public Transit hub. Hacker fares are wrong but not as wrong as this, please contact our team at Elliott Advocacy through this form. You can not only book tickets on our website, but also via our FlixBus App or at our FlixShops and official ticket resellers. You can find the executives for Flixbus on my consumer-advocacy site: www.elliott.org/company-contacts/Flixbus/. Depending on the new trip, you might have to pay for the fare difference, or youll get a refund if the new trip is cheaper. Click on CANCEL. Should you? the reservation was cancelled probably due to canceling the whole bus connection, it shouldn't operate then, right? You can change the following information in your booking: Time or destination of your trip (Cancellation fees will be applied) Passenger name (Changing is free of charge) Yes, you can cancel your ticket using the FlixBus App. Cancellation fees will be applied as well. Its time to ban airline seat selection fees. Flixbus is shit and this could be really stupid glitch in their systems. In this article, well tell you the information you need to know if ever you want to cancel or change your bookings with Flixbus. You may cancel your excess baggage, seat reservation or bike added up to 15 minutes before the scheduled departure time. Its usually between 1 and 5, depending on far off the departure date is. Translation: It uses technology (like text messaging customers when theres a delay) to run a more efficient bus carrier. If you need help with any problem,please contact us through this form. I asked Flixbus to explain why the three buses that I had confirmed reservations for all got canceled without notification within three days. Attention airline passengers: You need a dress code! FlixBus also canceled my return bus on the San Jose to Los Angeles route, again via text message. You can take more baggage with you than you may think! This post was published on December 29, 2018 Have you ever been in similar situation? If the bus becomes inoperable during the trip, then the carrier shall send another bus to the place where you will find the inoperable vehicle to bring the passengers either to their destination or to a suitable waiting point or terminal, from where their travel can continue. Once you have canceled your booking, you will be issued a voucher code. Can I cancel my booking? Just go to the trip on your FlixBus App and follow the instructions. Manage My Booking will allow you to reschedule to another Flix ride free of charge or process a refund, according to the conditions in the market you are traveling. I Missed My Bus, Can I Claim Compensation? | ComparaBUS Blog After three European tours, we have experienced canceling and rebooking some of our tickets. Step 1: Visit Flixbus' website here. Travelers are breaking this rule for a cheaper flight. Stole my money!! - Review of FlixBus, Munich, Germany - Tripadvisor Manage My Booking is a platform where you can easily manage all your booking and travel details and download all documentation and boarding passes. I'm also asking for a $500 cash compensation for the pain and suffering Flixbus inflicted upon me and my family by their negligence. You can only reschedule a trip at a time. In general, FlixBus doesnt issue refunds in the form of money. A formal declaration in lieu of an oath that you did not take the trip. My first ride with them the bus was almost three and a half. You have two options: Change Info or Cancel. Check our Cancellation Policy here. I immediately called Flixbus and informed the rep that I could not accept the new time due to other planned commitments. Whether you want to visit Los Angeles, Las Vegas, San Francisco, Houston, Phoenix or New Orleans or anywhere else in our growing network, FlixBus provides the intercity bus travel you want, when you want it! Flixbus has been helping people in Europe since 2013. He has three passions in life: social media, travel, and movies. These will also be emailed to you. I had to Uber my way home to figure out what to do the next day. What should I do? Settings . This cancellation stranded about 40 of us in the parking lot with no other options at 1 a.m. You will be charged around 5 Euros as a cancellation fee. One of these alternatives was basically the same route as I booked, it just originated from other bus stop at Amiens . Im not sure if Id trust FlixBus after that. I received same message on my Flixbus app. On the results page, select the trip you wish to book by clicking RESERVE. If you've not received your voucher, check your e-mail's spam folder. This can be accessed on the following link: http://ec.europa.eu/odr. Choose the destination of your next bus trip E-Ticket: show your ticket directly on your phone Wi-Fi & power outlets on board Secure online payment Book your bus ticket today! August booking number 1083708056 name Ramandeep Singh , What should I do? In addition, he shall notify the person concerned in the case of refusal to accept a reservation or to issue a ticket, via any acceptable alternative service operated by the carrier. Should the carrier not provide the passengers in the said situation the choice between reimbursement of the ticket price and the onward journey re-routing, then they are entitled to a compensation equal to 50% of the fare. My seat reservation was cancelled. What should I do? - Flixbus Read Customer Service Reviews of flixbus.co.uk - Trustpilot and updated on December 28, 2018. Cancellation Policy overview | FlixBus * This provision does not apply to passengers having tickets with open travel dates, as long as no departure time is set, with the exception of passengers who have a season ticket. Here's a cautionary tale from the front lines of consumer advocacy, That includes endlessly tapping your inflight entertainment screen and drum solos. You can use the voucher for a future trip. And due to this reason, it is them that you should contact in case you need some changes with your booking reservation. The price of your reservation will be refunded as a voucher sent to your e-mail address. After this, you will receive a voucher with the same amount of the tickets value (any applicable cancellation fees are not yet included). Instead, they only give you a voucher which is good for one year. That bus was 40 minutes late, but the late status notification was not sent out via text until 8:53 p.m., only 92 minutes before the scheduled departure time. I'm thinking about an alternative way of travel, but the cheap price is very appealing as train costs ~ 7 times more. But three? Scan this QR code to download the app now. Its a wide network of budget-friendly intercity bus companies operating in more than 30 countries, marketed under one FlixBus brand. Get Cheap Bus Tickets from $4.99 with FlixBus! FlixBus cancelled. Later (and earlier) buses are not working for us because after that bus ride we need to get on another bus/train to come to our destination. We publish the names and emails of customer service managers. Established in 2018. The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. FLIXBUS - 84 Photos & 377 Reviews - Los Angeles, California - Yelp To do that, follow the steps in the. EUROPE ON A BUDGET: 23 Practical Tips for Backpackers, 15 EUROPE SCAMS You Need to Know Before Your Trip, HOW TO AVOID PICKPOCKETS IN EUROPE: 10 Things I Learned from Experience. To cancel your entire booking or part of your trip, click on "Cancel Trip(s)". PRIVACY POLICY Technically, FlixBus doesnt allow directly changing the date, time or route of the trip. FlixBus Bus Tickets and Schedules | CheckMyBus Find cheap bus tickets by comparing Flixbus and pay directly on Kombo. Reddit, Inc. 2023. Click CONFIRM. Customers' WOW Air compensation is delayed. COPYRIGHT DISCLAIMER:Many of the articles on Two Monkeys Travel Group are guest posts by a number of Approved Contributors and are hosted by Two Monkeys Travel Group. Becoming the First Filipino to Travel the World at Age 77, 6 Best Things To Do in Nisyros, Greece [with Suggested Tours], 10 Best Things To Do in Folegandros, Greece [with Suggested Tours], 10 Best Things To Do in Syros, Greece [with Suggested Tours], The 10 Best Camping Sites in Luzon that We Recommend, 9 Best Things To Do in Matsue, Japan [with Suggested Tours], 5 Best Things To Do in Porto, Portugal [Travel Guide to Porto], List of the Best Hotels in Kansas, USA from Cheap to Luxury Hotels, How to Change or Cancel a Flight on DELTA Air Lines [Tips to Get Refund]. And when you just want to get from A to B with minimum expense, that's where FlixBus comes in. and our To choose a new departure or arrival destination, you must cancel your trip and book a new one. Traffic crawls along on the Stevenson Expressway near Pulaski Road in Chicago, Friday, April 13, 2018. The bus got cancelled 40 minutes after it was supposed to leave Copenhagen. I asked FlixBus to explain why it canceled three of my confirmed buses without notification all within three days. If, however, the price is lower, the difference will be kept on the cancellation voucher and can be used for different bookings. Can I cancel my excess baggage? - FlixBus FlixBus rebooked me on another route but canceled it too. If your bus is delayed by 120 minutes or more, you will be informed of this by SMS or e-mail. You can cancel or exchange your tickets but fees are applicable: Tickets purchased at BlaBlaBus are non-cancellable but can be exchanged up to 30 minutes before departure for 5 for a change via internet and 10 by phone. Keep in mind that the departure time must be +15 min from the time of your confirmation. My goal is to visit at least one country each year and to share my experiences with other people through writing or blogging. New comments cannot be posted and votes cannot be cast. A round trip ticket is considered one booking. Cancellation and Refund Policy, You can cancel your booking with Flixbus up to 15 minutes before your departure time. FlixBus is the . Can I cancel my ticket using the FlixBus App? Disabled persons and persons with reduced mobility shall notify the carrier at least 36 hours in advance of their special need for assistance and arrive at the agreed time prior to departure (maximum 60 minutes prior) at the designated location of the bus station. All rights reserved. Up to 1 300 per piece of registered luggage if you can prove the value of its contents. The voucher, payment and cancellation invoices will be sent to your email address. Here is the survival guide you need, Want a warm-weather vacation with your family? Just contact their Customer Service to help you with your concern. That sounds like a terrific idea except when it doesn't work. To edit a passengers name, click on "Edit/Remove Passengers". In accordance with Article 14 (2) of Regulation (EU) 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes, attention is drawn to the existence of the OS platform operated by the European Commission for resolving consumer disputes resulting from an agreement or contract concluded online. Christopher Elliott is the ombudsman for National Geographic Traveler magazine and the author of "How to Be the World's Smartest Traveler." If you are told you will arrive at your final destination with adelayof at least1 hour, you are entitled to: If you decide tocontinue your journeyas planned or to accept alternative transport to your destination, you may be entitled tocompensationof: If you think your rights have not been respected, you cancomplain to the railway company, which must reply within 1 month. Bus cancellation My ride was cancelled. It varies on the date of your cancellation. Plus, we have insightful letters, insider tips, and more. In addition, the carrier shall provide reasonable and appropriate assistance after an accident in long-distance line service, with regard to the immediate practical needs of the passengers. We want to ensure you have your contact details up-to-date, so all changes are free. How To Cancel My Flixbus Ticket? You can find the executives for FlixBus on my consumer advocacy site. How long do you wait for a refund. Step 3: They will send a new booking confirmation by e-mail when a change has been confirmed. But if you cancel less than 30 days before departure, a fee applies and is deducted from the voucher value. But if you cancel later than that, a cancellation fee of 1-5 applies and is deducted from the voucher value. You can also add new checked or special luggage at any time. Flixbus is a new company and therefore has a new fleet of coaches. We usually prefer the train, but when its expensive or unavailable, FlixBus is our next transportation choice. European countries can decide whether or not these rights also apply to domestic trains (urban, suburban, regional, etc.) How to cancel a FlixBus ticket - The Poor Traveler Itinerary Blog You can cancel your booking if your bus is delayed for 120 minutes or more. The factors are, the connection can't be found using the app/desktop connection searcher. Heres how she fought back. You can also use the Flixbus app to cancel the booking however the cancellation should come at least 15 minutes before the departure time. But you can give it a try. The bus was scheduled to depart at 10:25 p.m. YOU rebooked my journey because YOU cancelled the 15:05 bus. Confirmation from your company or employer stating that you could not travel for professional reasons. Address: FlixMobility GmbH, Birketweg 33, 80639 Mnchen Germany. Flixbus rebooked me on another route, but canceled that one, too. I immediately called FlixBus and informed the rep that I could not accept the new time due to other planned commitments. What seems the best option is to take a new reservation with a different route (different destination) so I would ask for a refund but I'm curious, will I really get it and how long does it take? IcelandAir changed my flights can I get a refund for my tour? See each operator's cancellation, exchange and refund policies for more information. Reddit, Inc. 2023. You can simply use it to book another FlixBus trip within the next 12 months. Such assistance shall include accommodation, food, clothes, transport and providing first aid. One of these alternatives was basically the same route as I booked, it just originated from other bus stop at Amiens (Campus), the departure location. ** The Member States may exempt domestic regular services from the application of the provisions that apply to disabled persons and persons with reduced mobility, provided they ensure that the level of protection for these individuals corresponds to that of the regulation in their national legislation. But Flixbus didnt send the late status notification until 8:53 p.m. only 92 minutes before the scheduled departure time. On the next page, youll see the amount that will be credited back to you. FLIXBUS - DOWNTOWN LA - 501-503 E Cesar E Chavez Ave, Los - Yelp NO. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. It arrived at the station on time, and we boarded the bus and sat down. Are they breaking the law? What is FlixBus and why did it leave them stranded? Learn more about his personal journeys at. Enter the new name and save. I'm requesting a cash reimbursement of $271 to cover my original purchase of Flixbus tickets, Uber and Lyft rides and the Southwest plane ticket. This includes all text and images that they use within their own work. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. FlixBus Reviews | Read Customer Service Reviews of flixbus.com - Trustpilot To cancel your entire booking or part of your trip, click on "Cancel Trip (s)". Check our Cancellation Policy here. If you are not satisfied with their reply, you can contact thenational enforcement body [111 KB] in your country. Step 3: Select the trip you want to edit. The Rail, Maritime and Transport union (RMT) has called for three more days of walkouts. If you are happy with the new ride offered, click Rebook and you will be able to book a new ride. This includes snacks, meals and refreshments and accommodation if necessary. We offer the option to find and reserve a seat before your bus trip. The bus was scheduled to depart at 10:25 p.m. Read this first. Dont forget to add your phone number so that you can receive trip updates via SMS. It agreed to cover your Uber and Lyft rides and your Southwest Airlines tickets and offered you two vouchers for a future bus ride. Flixbus: Compare with other companies and book cheaper | Kombo (The carrier may limit the total cost of accommodation per passenger to 80 per night for a maximum of two nights. The carriers and terminal operators provide non-discriminatory access conditions for the transport of disabled persons and persons with reduced mobility. FlixBus: Flixbus = Scam - See 4,024 traveler reviews, 462 candid photos, and great deals for Munich, Germany, at Tripadvisor. Learn more about how to reserve a seat or make changes to your reservation. An appeal to the Flixbus executives for more compensation could have helped, but the carrier wasn't obligated to cover your airline ticket, your car rides, nor your pain and suffering. They take the most efficient route between cities and maybe let you browse the internet on the way. Here's a FlixBus situation. 10 Attractions in Tokyo for Pictorial: Our favorite Tokyo Instagram Spots! What should I do? Check the Cancellation Fee table here. When you cancel a trip, the cost of that ticket will be converted into a voucher, which you can use to book another trip. This field is for validation purposes and should be left unchanged. If its a new booking, you can correct or make changes for FREE up to 60 minutes after the confirmation of transaction. A summary of the trip details will appear on the right sidebar. While waiting, follow us on these channels. We use cookies to ensure that we give you the best experience on our website. Archived post. Were always here to help. On the next page, enter the email address where you would like to receive the voucher. The company apologized for your experience and for the delay in responding to you. Manage My Booking is a platform where you can easily manage all your booking and travel details and download all documentation and boarding passes. You may also need to provide other personal information. We want to ensure you have your contact details up-to-date, so all changes are free. That sounds like a terrific idea except when it doesnt work. If youve ever gone backpacking around Europe, youve probably heard of FlixBus. First a brief version and below the detailed version. All rights reserved. Cancellation and Changing Policy with Flixbus, Things to Remember About Cancellation and Rebooking Policy of Flixbus. The fees for this are displayed during the cancellation process. 3. Martin Yeung, Inglewood, Calif. Wow, thats a lot of cancellations in a short amount of time. Customer-oriented approach is our top priority. Should it be possible to remedy the reasons why the passenger was declined booking or accessing the bus, for example by having a person present that can provide the required help, then the passenger has the right to demand that the accompanying person can travel free of charge. Greetings fellow traveling beings. The Flix Bus stop of Downtown across from Union Station is a major connector to major city destinations such as Las Vegas, Palm Springs and San Diego to name a few with stops in a handful of little big areas in-between. Eu passenger rights and how to claim the compensation? You have two options: Change Info or Cancel. If a passenger is killed or injured in a train accident, they (or their dependants) are entitled to compensation for lost or damagedhand luggage (registered or not)up to a maximum of 1 500. FlixBus rebooked me on another route but canceled it too. Its a German brand and it offers intercity bus service in all of Europe and the United States. Passengers are breaking fare rules to save money. and international trains that start or finish their journey outside the EU. The bus was scheduled to depart at 10:25 p.m. Thats it. You can reach us through our contact form. Remember that you shouldnt put the # sign with your booking number. My first major travel was in 2016 in the beautiful city of Cebu. What's the holdup? Step 5: Just go to the trip on your FlixBus App and follow the instructions. Why Do Flights Get Cancelled and What To Do. Fatima is a full-time writer of Two Monkeys Travel. Here you can find the answers to the most common questions and contact information about our customer service. If there is a fare difference from the original booking, you might have to pay to edit passenger details. For a more detailed list of cancellation fees, visit this page. I immediately called FlixBus and informed the rep that I could not accept the new time due to other planned commitments. Specialties: Smart, Green Mobility for Everyone With unbeatable prices, comfortable seats and free Wi-Fi, traveling by bus has never been easier. This selection is available for passengers, also when the regular service is canceled or the departure of a bus stop is delayed for more than 120 minutes. The seats the we got instead had a person behind us claiming we couldn't recline the seats since it was his space. Please see our full disclaimer page for more information.